Software Development Engineer – SRE, Medicare Sales

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🔥 8 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $72.1k - $144.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Sales Engineer

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide technical support for enterprise applications, ensuring smooth daily operations and timely resolution of functional or technical issues. • Diagnose and resolve application incidents reported by end-users, including system errors, data issues, and integration failures. • Collaborate with development, infrastructure, database, and vendor teams to implement fixes, mitigation strategies, and permanent solutions. • Manage and enhance application monitoring dashboards, alerts, and health checks. • Analyze alert noise and participate in alert tuning to improve signal-to-noise ratio. • Perform routine system health checks, environment validations, and log reviews to proactively identify issues. • Participate in on-call rotations (if applicable) to support incident response and ensure application availability. • Contribute to establishing and improving SLOs/SLIs and performance baselines. • Assist with planned maintenance activities such as patching, upgrades, and data cleanup tasks. • Participate in release planning, deployment activities, and post-deployment validation. • Engage in discussions on enhancements, bug fixes, and new releases and coordinate across teams to ensure successful delivery. • Create and maintain knowledge base articles, SOPs, troubleshooting guides, and runbooks for common workflows and incidents. • Provide training, guidance, and best-practice recommendations to end-users and team members. • Support compliance and audit activities, including documentation and evidence collection. • Analyze support trends and user feedback to identify opportunities for usability, performance, and reliability improvements. • Collaborate with product and engineering teams to recommend enhancements and drive optimization initiatives. • Respond to requests from internal and approved external partners in a timely and professional manner.

🎯 Requirements

• 3–5 years of experience in application support, technical support, or a related IT role • Strong problem-solving and decision-making skills • Effective verbal and written communication skills • Ability to work collaboratively across technical and non-technical teams • Self-directed, organized, and able to manage multiple priorities • Detail-oriented with a strong focus on accuracy and quality. • Experience with ServiceNow or other ITSM platforms • ITIL 4 Foundation certification preferred • Familiarity with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace, Azure Monitor, CloudWatch, etc.) is a plus • Basic understanding of SRE principles (incident management, alerting, SLIs/SLOs, observability) • Experience with SQL, log analysis, or scripting (PowerShell, Python, etc.) is beneficial. • Bachelor’s degree preferred, or equivalent technical training or relevant professional experience.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs and other resources