Senior Systems Support Analyst – .NET, SOA, ITSM

🕒 May 27

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Spread Tecnologia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🤝 B2B

📱 Media

🛍️ eCommerce

B2B • Media • eCommerce

Spread Tecnologia is a company dedicated to providing a comprehensive collection of emojis for various devices, including iOS and Android. They offer an easy-to-use platform for searching, copying, and pasting emojis, along with detailed meanings and examples of emoji usage. The company focuses on enhancing the way users communicate through emojis, continuously working to introduce new features and collections.

📋 Description

• Experience supporting applications developed in .NET and orchestrating services/integrations using Oracle SOA Suite. • Experience with RPA platforms to assist the support team with process automation and improvements. • Strong knowledge of ITSM concepts (Incidents, Problems, Changes) to ensure governance of production support. • Proven ability to design flowcharts and create and maintain operational procedure documents, communication documents, and IT process documentation. • Familiarity with ITSM tools (Jira Service Management).

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related fields. • Proven experience supporting mission-critical systems (5 years). • ITIL-certified with experience in ITSM. • Intermediate to fluent English (able to communicate with international teams). • Advanced Excel. • Completed higher education (Bachelor's degree).

🏖️ Benefits

• 100% remote work • Competitive compensation and benefits package aligned with market standards and the role's responsibilities