HR Shared Services Manager – Teammate Inquiry

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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👻 Ghost score 10%

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Envision Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

👥 B2C

🤝 B2B

Healthcare • B2C • B2B

Envision Healthcare is a leading national medical group of physicians and advanced practice providers delivering acute, perioperative, emergency and specialty clinical services across hospitals, ambulatory surgery centers and other care settings throughout the United States. The organization supports millions of patient encounters annually—including emergency department care, radiology reads, anesthesia cases and newborn deliveries—while partnering with health systems to improve clinical workflows, patient access, telehealth imaging, clinician wellbeing and operational performance.

📋 Description

• Manage employees through support, coaching, training, time management assistance, evaluations, and regular meetings • Acquire broad HR functional and technical knowledge to serve as the subject matter expert for inquiry support • Champion case management to log, monitor, and escalate inquiries • Ensure AskHR tickets are routed appropriately and escalated effectively to resolution • Resolve moderately complex and escalated teammate inquiry issues and situations • Make final determinations on escalated issues and involve appropriate stakeholders to accelerate resolution • Monitor customer satisfaction and collaborate with the Service Excellence team on dissatisfaction strategies • Gather clinician and clinical support pain points to inform People Center process and system improvements • Collaborate with Service Excellence and functional leaders to streamline ways of working • Establish a metrics-driven, customer-focused culture and achieve target OLAs • Use metrics and feedback for performance and productivity management • Lead development of standardized processes using industry best practices • Ensure new or modified processes receive appropriate approval • Maintain usable Standard Operating Procedures and guidelines

🎯 Requirements

• Ability to develop and continuously improve HR processes and procedures aligned to the Envision HR service delivery model • Knowledge of project management, planning, execution, monitoring, and controlling • Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities • Strong analytical, problem solving, critical thinking, and organizational skills • Exceptional customer service skills • Experience managing a team of five or more employees • Ability to work independently and in team-oriented, collaborative environments • Ability to lead collaboratively, build consensus, and promote information exchange • Ability and desire to share knowledge with peers across the organization • Effective written, oral, presentation, facilitation, and interpersonal communication skills • Ability to train and deliver presentations • Ability to drive established production and quality goals/metrics • Bachelor's Degree from a four-year college or university • 5 or more years of related experience, or equivalent combination of education and experience • Previous management experience required • Knowledge of Microsoft Office Suite • Knowledge of systems and technology supporting Oracle and ServiceNow • Employment eligibility verification through E-Verify

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability benefits • Healthcare FSA • Dependent Care FSA • Limited Healthcare FSA • Transportation and parking FSAs • HSA • Paid time off (minimum 20 days and up to 25 days per calendar year) • 9 observed holidays • Paid family leave • Benefits eligibility from day one for qualifying employees • Comprehensive benefits package