ServiceNow QA Tester – IT Customer Support Services

🔥 3 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 0%

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G2IT, LLC.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

G2IT, LLC. is a value-added reseller and systems integrator specializing in comprehensive information technology and systems engineering solutions. Based in Annapolis, Maryland, G2IT caters to federal, state, and local government agencies including the Department of Defense. The company focuses on delivering state-of-the-art technologies in systems integration, software application development, infrastructure management, and business intelligence, ensuring that clients achieve maximum performance with minimal complexity and cost. G2IT is recognized as an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) and offers its services through various government contracts to enhance operational efficiency and flexibility for its customers.

📋 Description

• Develop and execute test plans, test cases, and scripts for ServiceNow applications, ITSM modules, and platform enhancements. • Perform functional, regression, integration, and end-to-end testing to ensure system reliability and performance. • Test ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management. • Validate Service Catalog workflows, approvals, notifications, and automated business processes. • Build and maintain automated test cases using ServiceNow Automated Test Framework (ATF). • Identify, document, and track software defects while collaborating with developers to resolve issues. • Test ServiceNow integrations, business rules, Flow Designer workflows, and Service Portal functionality. • Support User Acceptance Testing (UAT) and ensure solutions meet business and government requirements. • Conduct accessibility and security-focused testing to support Section 508/WCAG compliance and secure platform functionality. • Collaborate with developers, business analysts, administrators, and stakeholders in an Agile environment. • Support testing during platform upgrades, releases, and system enhancements.

🎯 Requirements

• Bachelor's degree and at least 3 years of relevant experience. An additional 4 years of experience may substitute for the degree. • U.S. Citizenship. • Active DoD Secret clearance (T3/T3R). • At least 3 years of experience in software testing or quality assurance. • Hands-on experience testing ServiceNow applications, ITSM modules, and workflows. • Experience with ServiceNow Automated Test Framework (ATF) or similar automation tools. • Understanding of ServiceNow ITSM processes, including Incident, Problem, Change, Request Management, and Service Catalog. • Experience performing functional, regression, integration, and end-to-end testing. • Ability to develop test cases, document defects, and verify software fixes. • Familiarity with ServiceNow Service Portal, CMDB, and system integrations. • Experience supporting Agile development teams and User Acceptance Testing (UAT). • Working knowledge of Section 508/WCAG accessibility requirements. • Strong communication, analytical, and problem-solving skills. • Ability to work independently and contribute effectively in a remote team environment. • Preferred certifications and experience listed under “Nice to Have” are optional and not required.

🏖️ Benefits

• 100% Remote Opportunity: Enjoy the flexibility of working from home while supporting an important federal mission. • Competitive Salary: $70,000–$80,000 annually, depending on experience and qualifications. • Meaningful Work: Help improve enterprise IT services and technology supporting federal operations. • Professional Growth: Expand your experience with ServiceNow, test automation, and enterprise IT modernization. • Collaborative Team: Work alongside experienced IT professionals in a supportive, mission-focused environment.

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