Manager, Solutions Engineering

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Build and manage a high-performing team of Solution Engineers • Own the regional team build-out with sales leadership counterparts • Adopt existing OSS-specific go-to-market strategies and develop new ones as needed • Partner with Customer Experience teams to drive customer adoption and rollout through professional services, support, training, and customer success • Work with Marketing on community and adoption programs to broaden adoption of open-source and commercial/cloud products • Collaborate with Product Management and Engineering to influence the product roadmap based on customer and team feedback • Recruit, ramp, coach, mentor, and manage performance of Presales Solution Engineers • Provide executive sponsorship for key regional accounts and act as a thought leader • Own regional planning, actions, and outcomes based on leadership goals • Partner with Sales leadership on funnel programs, marketing initiatives, and community/company events • Develop customer adoption programs and collateral • Ensure customer requirements are met through partnership with Product Management and Engineering • Report on team cadence as prospects evaluate software through discovery, demonstrations, stakeholder interviews, workshops, technical validation, POVs, and Mutual Account Plans • Own the team’s PG plan with sales counterparts and help build pipeline for new-logo targets • Achieve and exceed regional financial targets

🎯 Requirements

• Located on the West Coast • 5+ years in the high tech industry, having held roles such as Developer, Sales Engineer/Architect, Manager, etc. • Direct experience mentoring, developing people, and managing performance over time • Experience in Open Source selling or Cloud-first/Product-led sales go-to-market motion is a big plus • Direct experience implementing and/or executing a formal sales methodology, Command of the Message, and qualification frameworks like MEDDPICC • Direct experience selling monitoring/data/visualization products • Direct experience in DevOps (IaC, CI/CD, GitHub Actions, etc.) is a plus • Proven ability to own a book of business and direct your own and your team’s work and initiatives to exceed quarterly targets • Proven ability to work with sales leader counterparts

🏖️ Benefits

• Restricted Stock Units (RSUs) • 100% remote work • Career growth pathways • In-person onboarding • 30 days of annual leave per annum • 3 annual leave days reserved for Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to ship great work and try new things • Empowered, high-trust, low-ego culture • Approachable, involved, and transparent leadership