ServiceNow Technical Architect

🕒 June 29

🇺🇸 United States – Remote

💵 $122k - $203k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔙 Backend Engineer

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

🎖️ Defense

📦 Logistics

💰 Grant on 2023-02

Healthcare • Defense • Logistics

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platform • Define and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives • Translate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions • Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App Engine • Architect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns • Establish and enforce platform governance, development standards, and architectural guardrails • Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions • Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability • Design and implement reusable and scalable platform components aligned with ServiceNow best practices • Lead platform lifecycle management, including upgrade planning, regression strategy, and release management • Drive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control • Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges • Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes • Evaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analytics

🎯 Requirements

• Bachelor’s degree is required • Minimum of TEN (10) years of professional experience • Proven experience serving as a lead or enterprise ServiceNow Architect on large-scale, multi-module implementations • Active ServiceNow Certified System Administrator (CSA) certification is preferred • Strong expertise in ServiceNow platform architecture, including CMDB, CSDM, data modeling, and domain separation • Demonstrated experience designing and implementing complex enterprise integrations • Experience with platform scalability, performance tuning, and instance optimization • Strong understanding of security architecture, including role-based access controls and compliance frameworks (e.g., NIST, FedRAMP) • Proven ability to establish and enforce governance frameworks, SDLC processes, and development standards • Experience with DevOps/CI-CD tools (e.g., Git, Azure DevOps, Jenkins) for ServiceNow delivery • Ability to communicate complex technical concepts to executive stakeholders and influence strategic decisions • US Citizenship is contractually required.

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Position may be eligible for a discretionary variable incentive bonus • Parental Leave and Adoption Assistance • 401(k) Retirement Plan • Basic Life & Supplemental Life • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts • Short-Term & Long-Term Disability • Student Loan PayDown • Tuition Reimbursement, Personal Development & Learning Opportunities • Skills Development & Certifications • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Emergency Back-Up Childcare Program • Mobility Stipend