Senior BMC Remedy/Helix ITSM Developer

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🖥 Software Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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IT Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

IT Labs is a company that provides a wide range of services including AI training for businesses, DevOps, business agility, cybersecurity, and quality assurance. They offer customizable engagement models like 'Team as a Service' and 'CTO-as-a-Service' to fit the specific needs of clients. IT Labs is also involved in cloud and data strategy consulting. By empowering organizations with cutting-edge technological solutions, IT Labs helps transform businesses across various industries, with a focus on SaaS platforms and digital products.

📋 Description

• Develop, configure, and maintain workflows within BMC Remedy / BMC Helix ITSM • Support and improve billing and invoicing-related workflows and automation • Troubleshoot failed billing tasks and workflow processes, identify root causes, and manage successful reprocessing • Analyze issues involving financial data structures and chartfields • Maintain and improve integrations between Remedy/Helix and external ERP systems • Update billing logic, workflow configurations, and automation rules as business requirements change • Support billing-rate changes and system preparation related to fiscal year-end and financial close activities • Develop and modify dashboards within Remedy / Helix ITSM • Investigate production issues and help stabilize workflows in time-sensitive environments • Document system configurations, workflow changes, troubleshooting procedures, and technical solutions • Participate in knowledge-transfer activities and collaborate with technical and business stakeholders • Trace failed workflows across systems, implement fixes, and ensure successful completion • Work with technical teams and business stakeholders on business-critical financial processes and fiscal deadlines

🎯 Requirements

• 3–5+ years of hands-on experience with BMC Remedy or BMC Helix ITSM development and configuration • Practical experience developing or supporting billing, invoicing, or financial workflows • Strong experience troubleshooting complex workflow failures and system integrations • Experience with financial data structures and chartfields • Experience integrating Remedy / Helix ITSM with ERP systems • Experience with PeopleSoft and/or INFORMS is highly desirable • Strong understanding of workflow automation, configuration, and business rules • Experience supporting systems during financial close or fiscal year-end activities • Experience with databases, reporting, and data analysis • Strong problem-solving and root-cause analysis skills • Ability to work effectively in environments with strict deadlines and business-critical processes • Excellent written and verbal communication skills • Strong technical documentation skills • Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field • Remote position open only to candidates based in the United States • U.S. citizenship required for this engagement • Comfort with an Individual Contractor or B2B contract basis

🏖️ Benefits

• Paid Time Off (PTO) included as part of the engagement • Remote work arrangement • Full-time commitment aligned with the client's business hours and project needs • Long-term collaboration with IT Labs • Individual Contractor or B2B contract engagement