Senior AWS Engineer, Amazon Connect

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🔥 0 minutes ago

🏛️ District of Columbia, Maryland – Remote

🏛️ District of Columbia – Remote 🦀 Maryland – Remote

💵 $107.9k - $195.1k / year

⏰ Full Time

🟠 Senior

☁️ Cloud Engineer

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Design and deploy Amazon Connect environments for voice and chat service delivery • Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace configuration • Implement Amazon Connect Chat and web chat widget integration • Integrate Amazon Connect with Amazon Lex V2, AWS Lambda, Amazon Polly, Amazon Bedrock, CloudWatch, SNS, DynamoDB, S3, IAM, and KMS • Support Salesforce Contact Center with Amazon Connect, Salesforce Omni-Channel, OAuth authentication, screen pops, and transfer workflows • Develop operational dashboards, call/chat metrics, routing analytics, and performance tuning recommendations • Apply least-privilege IAM, encryption, monitoring, and security controls aligned to FedRAMP requirements • Partner with AI engineers, cybersecurity personnel, and program leadership on migration from legacy contact-center tooling to an AWS-native stack • Ensure voice and chat channels are deployed and stable, integrations operate seamlessly, and security and operational readiness requirements are met

🎯 Requirements

• Bachelor’s degree and 8+ years of relevant experience OR Master’s degree with 6+ years of relevant experience • Additional relevant experience may be accepted in lieu of a degree • 8+ years of related cloud/contact-center engineering experience • At least 5 years of hands-on Amazon Connect experience • Experience integrating Amazon Connect with Amazon Lex and Salesforce • Strong AWS architecture, networking, and AWS Lambda experience • Experience supporting enterprise migration efforts and production operations in regulated environments • Ability to obtain and maintain a Public Trust security clearance • US Citizen • AWS certifications such as Solutions Architect Professional or Advanced Networking preferred • Experience with FedRAMP Moderate environments and government programs preferred • Experience with CI/CD, infrastructure as code, and operational observability preferred

🏖️ Benefits

• Health and Wellness programs • Income Protection • Paid Leave • Retirement • Competitive compensation