Senior Zendesk Developer

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🔥 1 minute ago

🇺🇸 United States – Remote

💵 $102k - $156.5k / year

⏰ Full Time

🟠 Senior

🖥 Software Engineer

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Gather business requirements, design, develop, and implement customized Zendesk solutions, including Zendesk AI features to optimize workflows and enhance support processes • Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools • Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules • Develop and maintain documentation for Zendesk configurations, customizations, and processes • Troubleshoot and resolve issues related to Zendesk configurations, workflows, and integrations • Conduct regular performance analysis and optimization of Zendesk configurations to ensure efficient and reliable system performance • Stay up-to-date with the latest Zendesk features, APIs, and best practices to recommend improvements and enhancements to the existing Zendesk implementation • Provide technical guidance and support to other team members on Zendesk-related projects • Design and run complex reports and dashboards using Zendesk Explore

🎯 Requirements

• 5+ years of experience as a Zendesk developer, administrator, or similar role with a track record of successful Zendesk implementations, customizations, and integrations • 3+ years of experience in general technical development, customer support, or engineering role • 1+ years’ experience implementing Zendesk Agent Copilot + Zendesk Advanced AI • Strong knowledge and experience managing Zendesk architecture, APIs, and integrations (i.e. Salesforce) • Strong problem-solving skills with the ability to deliver on time with minimal supervision in a highly technical, customer-focused service environment • Excellent communication and relationship building skills with the ability to share insights, demos, and process expectations with stakeholders and colleagues, both locally and remotely • Passionate about teaching and empowering others

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • Well-being perks and activities, surprise swag, regular community celebration…and more!