Office Manager / Dispatcher – Plumbing Company

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $1.6k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Administrative Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Offshore Launch

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Offshore Launch is a company that provides AI-powered virtual assistant services to help businesses offload administrative tasks and streamline their operations. By leveraging global talent, Offshore Launch offers significant cost savings, operational efficiencies, and fosters a productive work environment where local teams can focus on high-impact work. Their unique approach includes embedding experienced career professionals into client teams, coupled with ongoing training and AI tools to enhance performance.

📋 Description

• Answer every incoming call, text, and Google Local Services lead from one shared inbox • Enter each lead in the field service software the same day and tag its lead source • Give customers arrival windows and call back when promised • Own the dispatch board as the single source of truth • Book arrival windows and assign plumbers, helpers, and equipment • Handle every reschedule • Review open job status daily from booking through completion and invoicing • Ensure plumbers post status updates and notes • Book return trips and flag jobs at risk of slipping • Review open estimates and manage follow-up • Check paid invoices for job costs, commissions, fees, referral tags, and deposits • Verify plumber commissions and helper hours before payroll • Track permits and send certificates of insurance to cities when required • Send the owner an end-of-day summary of sales, collections, and the next day's schedule • Document recurring tasks as written processes

🎯 Requirements

• 2+ years as an office manager, dispatcher, customer service rep (CSR), or operations coordinator, ideally for a plumbing, HVAC, electrical, or other field service company • Experience answering customer calls and texts as a core part of your job • Experience owning a schedule or dispatch board for a team working in the field • Hands-on experience with at least one field service platform: FieldPulse, Housecall Pro, ServiceTitan, Jobber, Workiz, or similar • Clear, confident written and spoken English for US homeowners on the phone • A reliable remote setup: stable internet, a quiet workspace, and a backup plan for outages

🏖️ Benefits

• Impact the growth and success of small and medium-sized businesses • Work in a people-first, remote environment that values career growth • Comprehensive benefits including HMO, PTO, transparent bonus, raise and career pathways • Teamwork, collaboration, and work/life balance • Guaranteed annual bonus of one month's salary • Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores • Comprehensive health benefits, including dependents: health, life, vision and dental insurance • 16 days PTO