Virtual Medical, Administrative Assistant

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Ovatient

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

🤝 B2B

Healthcare • B2B

Ovatient is a virtual-first care company that partners with health systems to deliver coordinated telehealth services—primary care, urgent care, and integrated behavioral health—built on the Epic EMR and MyChart. It provides a combined team of licensed virtual providers and technology that integrates into health systems’ workflows, enabling improved access, reduced leakage, and continuity with patients’ existing care journeys. Formed through a partnership between the MetroHealth System and the Medical University of South Carolina (MUSC Health), Ovatient supports billing through existing payer contracts and has delivered virtual care to tens of thousands of patients.

📋 Description

• Support providers and care teams with patient coordination and follow-up for virtual care • Review patient documentation, medical records, referrals, and intake information • Assist with technology support and patient onboarding for virtual visits • Monitor patient communications and escalate clinical concerns appropriately • Maintain accurate documentation in the EMR • Collaborate with providers, nurses, behavioral health clinicians, and operational teams • Work registration queues for timely patient registration and account creation • Work insurance-related DAR queues • Document insurance eligibility and payer information • Correct coverage errors and resolve insurance-related issues • Maintain provider schedules in Epic • Review provider time-off requests and adjust schedules • Serve patients through phone, video, and electronic channels • Address patient inquiries and connect patients with appropriate Ovatient resources

🎯 Requirements

• Completed an accredited medical assistant or nursing assistant program, or be an LPN with compact license • Current national medical assisting certification from an organization such as AAMA or NHA • Minimum 5 years of clinical experience in primary care or urgent care • Intermediate to advanced computer skills and ability to navigate multiple systems • Strong proficiency in telemedicine and virtual care technologies • Exceptional communication, interpersonal, and problem-solving skills • Effective telephonic and virtual communication skills with excellent customer service ability • Commitment to patient care, quality, and clinical excellence • Ability to work independently in a fast-paced, dynamic environment • Flexibility to work varying shifts, including weekends and holidays as needed • Minimum 2 years of experience using Epic • Experience with patient registration, insurance verification, scheduling, and coverage management • Extreme attention to detail • High-speed, reliable broadband internet connection • Dedicated private workspace isolated from interruptions and compliant with HIPAA privacy requirements

🏖️ Benefits

• Flexible remote work • Competitive salary • Comprehensive benefits package • Health insurance • Retirement savings • Paid time off • All necessary equipment, including laptop and monitor • Employee Assistance Program • Professional growth and development support • Ongoing education and training opportunities