Support Engineer

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Posh Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🔌 API

🤖 Artificial Intelligence

🏦 Banking

API • Artificial Intelligence • Banking

Posh Technologies is a company that develops AI-powered solutions for financial institutions, such as banks and credit unions. Their products include voice assistants, digital assistants, and knowledge assistants that enhance customer service by automating tasks like answering FAQs, routing calls, and providing instant information to customers and employees. Posh focuses on delivering human-like AI experiences that improve customer engagement and satisfaction while maintaining high standards of security, privacy, and compliance. Their platform, specifically designed for the banking industry, integrates seamlessly with existing systems and aims to streamline operations and reduce costs by enabling 24/7 self-service capabilities.

📋 Description

• Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations • Assist with new telephony setup and troubleshooting as a technical subject matter expert • Manage and clean up incoming ticket queues, ensuring accurate classification and timely resolution • Partner with Implementation, Engineering, and Customer Success teams on scope and technical feasibility • Perform very limited overnight or early morning deployments when needed • Contribute to the internal knowledge base and clarify support-team roles and standard operating procedures • Maintain system health and assist with configuring AI-driven banking solutions • Bridge standard technical support and professional services for client assistance and specialized mini-projects

🎯 Requirements

• 4+ years of experience in a technical support or implementation engineering role • 2+ years of experience with telephony systems, SIP, or IVR configurations • Proven ability to troubleshoot SaaS platforms and API integrations • Strong ability to translate complex technical concepts for non-technical stakeholders • Background in Conversational AI, digital bots, or Natural Language Processing (NLP) preferred • Experience working with banking cores or “Sim exchange” configurations preferred • Availability for very limited overnight or early morning deployments • Authorization to work in the United States • Must not require visa sponsorship at any point

🏖️ Benefits

• Offers equity • Remote work arrangement