Support Escalation Engineer

Job not on LinkedIn

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Robust.AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🏗️ Construction

💼 Consulting

💰 $20M Series A on 2023-04

Logistics • Construction • Consulting

Robust. AI is a company focused on deploying robots with a human-centric design and AI-powered workflows. They aim to enhance warehouse fulfillment and manufacturing through automation solutions. Their robots are designed to collaborate effectively with humans, emphasizing ease of adoption and flexibility in scale as business needs evolve.

📋 Description

• Develop tools and processes to improve product diagnosis and maintain system health • Manage the escalation process and ensure adherence to customer response guidelines • Examine diagnostic data from Tier 1/2 Support Engineers to determine root cause and next steps • Work closely with Engineering to resolve complex issues and provide feedback for product hardening • Document technical resolutions to build the internal knowledge base • Participate in cross-functional forums to drive continuous process and product improvements • Fulfill Tier 3 support responsibilities as the interface between customers, Sales, Tier 1/2 Support, Hardware, and Development Engineering • Own resolution of complex hardware and software problems

🎯 Requirements

• Minimum of 3 years of industry experience in a customer-facing technical capacity (field engineering, support, etc.) • In-depth knowledge of the Linux operating system • Familiarity with collaborative tools like GitHub and Jira • Ability to travel to customer sites as required to support onsite stabilization • Strong problem-solving skills and a desire to learn in a fast-paced startup environment • Knowledge of scripting languages like Python • Knowledge of the ROS (Robot Operating System) • Experience with cloud computing and Docker containers • Knowledge of electrical and mechanical aspects of robotics

🏖️ Benefits

• Stock options and huge growth potential • Strong startup (and fun) culture • Medical, Dental, and Vision coverage • Flexible vacation and sick leave practices • Paid parental leave