
10,000+ employees
Founded 2004
🏢 Enterprise
☁️ SaaS
🤖 Artificial Intelligence
💰 Post-IPO Equity on 2022-12
Enterprise • SaaS • Artificial Intelligence
ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.
🔥 15 minutes ago
🏄 California – Remote
💵 $192k - $300k / year
⏰ Full Time
🟠 Senior
🔙 Backend Engineer
🦅 H1B Visa Sponsor
👻 Ghost score 0%
Where this job comes from
Posted on ServiceNow's careers page, not through a job board
First seen by Remote Rocketship 15 minutes ago

10,000+ employees
Founded 2004
🏢 Enterprise
☁️ SaaS
🤖 Artificial Intelligence
💰 Post-IPO Equity on 2022-12
Enterprise • SaaS • Artificial Intelligence
ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.
• Help customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes • Guide customers on instance strategy, technical governance, core data, integrations, and platform technical health • Guide ServiceNow, partner, and customer employees on engagement teams • Work with executives, platform owners, enterprise architects, and development teams during selling, structuring, and implementation • Provide technical expertise across multiple engagements and workflows • Develop relationships with customer technical and business leaders • Translate goals into customer roadmaps • Translate business information and technical requirements into architectural blueprints • Engage Enterprise Architects to position ServiceNow as the digital transformation platform standard • Manage technical governance and delivery operating model governance • Reduce technical debt and align platforms with ServiceNow leading practices • Support sales efforts by scoping and estimating engagements and change orders • Contribute ServiceNow platform leading practices and expertise • Mentor others and support professional development • Provide expertise on complex engagements across multiple workflows • Form global rollout plans with extended account teams • Participate in presales opportunities and promote the platform architect role
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving • 15+ years progressive experience as part of a professional services organization; or equivalent education/experience • Ability to travel up to 25% • Creativity with comfort running programs independently within complex environment • Experience driving complex issues through analysis and resolution • Ability to relay complex information to diverse set of audiences, both technical and non-technical • Industry domain expertise in TMT (Telecommunications, Media, and Technology) and SI (System Integrators) desirable • Large program experience leading architecture and design • Enterprise architecture experience • Cloud application technology experience • Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc. • CTA, CMA is a plus • Certified and experienced in SecOps, IRM, or a combination of both is a plus • Maintain skills / certifications
• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or Remote work persona
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