Staff Designated Support Engineer

🕒 July 21

🤠 Texas – Remote

🤠 Texas – Remote

💵 $146k - $192.1k / year

⏰ Full Time

🔴 Lead

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Snowflake

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

💼 Consulting

📣 Marketing

Consulting • Marketing • Cloud Computing

Snowflake is a cloud-based data-warehousing company that provides a platform for data storage, processing, and analytics. It allows businesses to store data in a centralized location and perform complex queries and analytics on that data efficiently. Snowflake is designed to handle a wide range of data workloads and can scale dynamically to meet the needs of growing businesses.

📋 Description

• Provide hands-on support to Priority Support customers after Snowflake deployment, including quick-start consultations, issue resolution, account health monitoring, and critical event support • Understand customers’ product integration architectures, workloads, and business objectives • Design, review, and execute customer-contextualized use cases aligned with Snowflake best practices and functionality • Guide customers through technical challenges and translate Snowflake capabilities into outcomes • Monitor, review, and optimize query performance while preventing recurring issues • Analyze warehouse configuration and utilization and implement cost optimization recommendations • Collaborate with system integrator consultants on technically complex Snowflake deployments • Own release readiness, lead disaster recovery drills, and provide migration support • Drive effective issue resolution, root-cause analyses, and high case quality as the customer advocate • Establish recurring technical and executive customer touchpoints and provide issue updates • Partner with Product Management, Engineering, and Marketing to improve Snowflake products and services • Apply AI-powered tooling for triage, log analysis, response drafting, and trend detection, validating outputs and escalating when needed • Provide on-call support as needed

🎯 Requirements

• 7+ years of experience in Technical Support, Solutions Architecture, Data Engineering, or a similar customer-facing technical role • Bachelor's or Master's degree in Computer Science, MIS, or a related field — or equivalent experience • Proven success managing enterprise customer relationships as a trusted technical advisor • Advanced SQL expertise, including query debugging, optimization, window functions, and performance tuning • Strong RDBMS fundamentals, including data types, aggregations, execution plans, workload management, and database performance • Hands-on experience with distributed or MPP database platforms • Experience with ETL/ELT tools and BI/analytics platforms, such as AWS Glue, Azure Data Factory, Informatica, Matillion, Fivetran, and Tableau • Experience with large-scale IaaS platforms: AWS, Azure, or GCP • AI fluency, including AI-assisted workflows for triage, analysis, and response drafting, with critical output validation and escalation to manual investigation • High emotional intelligence, empathy, customer advocacy, and adaptability • Bonus: Experience with DevOps or DataOps tools such as Git, Jenkins, or Terraform • Bonus: Experience troubleshooting database connectivity and cloud data migrations • Bonus: Understanding of TCP/IP, HTTP/S, SFTP, and DNS, with diagnostic troubleshooting ability • Bonus: Experience with Python, Java, JavaScript, Scala, or Spark • Bonus: Familiarity with Power BI, Tableau, MicroStrategy, or Business Objects

🏖️ Benefits

• Remote work arrangement • Salary range of $146K–$192.1K • On-call support as needed (role compensation detail, not a separate benefit)