Senior Engineer – Amazon Connect

Job not on LinkedIn

🔥 9 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $150k - $175k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tech Mahindra

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 Post IPO equity on 2025-10

Consulting • B2B • Artificial Intelligence

Tech Mahindra is a multinational IT services and consulting company focused on helping enterprises transform and accelerate with digital technologies. Using its “Scale at Speed™” promise, Tech Mahindra offers consulting, application and agentic development/modernization services, cloud & infrastructure, network services, cybersecurity, data analytics and artificial intelligence, enterprise applications (SAP, Oracle, Salesforce, Microsoft), engineering services and business process services. It serves a broad set of sectors—banking & financial services, communications/telecom, manufacturing, retail, healthcare, energy & utilities, media & entertainment, travel & logistics and more—and emphasizes AI-driven solutions, platforms and partnerships to support large B2B clients.

📋 Description

• Develop AWS Cloud contact center solutions from Cisco Webex/Nuance IVR to Amazon Connect with Lex NLU, voice, and web chat • Develop infrastructure as code using Terraform • Set up CI/CD pipelines for contact flow deployments • Develop Lambda functions • Manage Dev/UAT/Prod environments • Automate production deployments • Build CloudWatch monitoring and alerting for Amazon Connect instances • Support ACGR infrastructure deployment and manage environment promotion workflows • Participate in production monitoring during hyper care • Develop functional specifications, design specifications, code, unit tests, system test plans, and feature test plans • Lead development for CCaaS implementations on client projects • Own end-to-end solution development, including routing strategy, IVR design, API approach, and external data integrations • Design and maintain reusable code libraries • Advise on testing strategy and provide input into test plans • Communicate how the CCaaS platform works and how it can solve business needs • Help build client use cases, requirements, designs, and test plans • Work with customer IT Architecture teams on solution design and technology guidance • Discuss migration efforts and provide subject matter expertise for solution migration and deployment • Optimize solutions and improve processes

🎯 Requirements

• Ability to travel up to 30% • Current AWS developer certification • 3 or more years’ experience with Amazon Connect and UC environments • Experience with Terraform, AWS CDK/CloudFormation, CI/CD pipelines (CodePipeline or equivalent), CloudWatch, Amazon Connect infrastructure automation, and multi-environment deployment patterns • 7 years of overall software development and/or CCaaS development experience • Experience with software development, including design, custom and common coding using JavaScript, Python, and preferably Node.js • Experience testing real-time systems • Experience implementing AWS Cloud contact center solutions • Experience working with customer IT Architecture teams to design end-to-end solutions and provide technology guidance • Experience discussing cloud contact center migration efforts and serving as a migration and deployment Subject Matter Expert • Experience with solution optimization and process improvement using IVR and interaction routing templates • Network infrastructure experience • Experience creating and presenting technical designs to technical and non-technical stakeholders • AWS preferred • Experience leading CCaaS implementations on client projects • Hands-on experience developing contact center solutions • Experience helping build client use cases, requirements, designs, and test plans • Experience with people and team management, enterprise architecture, and technical leadership

🏖️ Benefits

• Equal Employment Opportunity employer • Reasonable accommodations available in the hiring process for applicants with disabilities • Culture of driving positive change, celebrating each moment, and empowering all to Rise