Solutions Engineer II

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $135k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hologram Company

WebsiteLinkedInAll Job Openings

1 - 10 employees

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

The Hologram Company is an industry leader in alternative music marketing strategies, artist development services, and creative consulting. With a focus on live music, artist acquisition, concert packages, tour routing, music production, playlisting, graphic design, A&R, and music studios, The Hologram Company provides comprehensive support for artists in the music industry.

📋 Description

• Own customer onboarding end to end, from SIM provisioning and device configuration through a live and stable production deployment • Diagnose and resolve SIM-, device-, and network-level connectivity issues throughout the deployment lifecycle • Handle L2 escalations and partner with engineering on systemic issues • Lead automation work by identifying and eliminating valuable manual processes • Improve and automate technical onboarding from SIM order intake through provisioning and connectivity setup • Automate account-health monitoring and alerting for the Account Management team • Maintain and expand internal tooling, including AI-driven support tooling, and related internal and external documentation • Advocate for customers by surfacing product gaps and technical pain points to product and engineering • Write runbooks and hand work off so Solutions Engineers can complete build tickets • Extend automation across SIM order intake, billing configuration and reconciliation, and renewal administration with Revenue Operations and the account team

🎯 Requirements

• 5+ years in a customer-facing technical role, including ownership of customer onboarding through to production • Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols such as TCP/IP, UDP, and MQTT • Experience with scripting languages such as Python or Ruby, SQL, and REST APIs • Track record of building automations or integrations against real operational workflows • Experience applying AI tooling to support, onboarding, or operational workflows • Strong written and verbal communication skills and ability to explain complex technical topics to non-technical audiences • Ability to quickly learn and adapt to new technologies and technical concepts • Ability to work independently across a wide range of technical problems and define approaches where no established process exists • Familiarity with Salesforce or a comparable CRM and record hygiene effects on downstream reporting (nice-to-have)

🏖️ Benefits

• New hire equity grant (RSUs) • Equity for all employees • Flexible health coverage (up to 100% employee, 95% dependents) • Unlimited PTO with 2 weeks mandatory • Monthly mental health days • 14 weeks paid parental leave • $1,000 hiring bonus • $250/month taxable Work-From-Home stipend • Life and disability insurance fully covered • 401(k) plan • Professional Development Fund after one year • Remote-first work environment