AI Architect – Google Gemini Enterprise CX

🔥 39 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $165k - $195k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤖 AI Engineer

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Design and implement voice and digital AI self-service solutions for large contact centers using Gemini Enterprise CX and Agent Development Kit (ADK) • Design multi-agent orchestrations using Reasoning and Acting (ReAct) frameworks • Lead architecture for Google GECX, Gemini Enterprise, and ADK projects, including CI/CD, technical design, and solution requirements • Translate high-level architecture into technical implementation designs • Integrate AI agents with backend systems through REST/SOAP APIs for real-time data retrieval and execution • Build and implement solutions using Gemini AI, Cloud Run/GKE, Cloud Functions, API Gateway, Pub/Sub, Dataflow, and IAM • Collaborate on LLM-driven conversation specifications • Lead unit, system, and functional testing, including prompt engineering and hallucination mitigation • Guide clients through the full lifecycle of Gemini-powered customer experience solutions • Serve as a lead for the Google delivery practice

🎯 Requirements

• 8+ years of overall architect experience • 4+ years with Dialogflow CX • 2+ years of hands-on experience with Google Cloud CCAI/CES, including Agent Assist and Conversational Insights • Deep knowledge of Gemini AI, including Pro/Flash, third-party models, and Enterprise CX grounding techniques • Experience with REST/SOAP APIs, Apigee, and complex backend data integrations • Experience managing large, multi-site contact center implementations • Proven ability to write Solution/Technical Document Designs (SDD/TDD) for IVA and Agentic applications • Proficiency in Python, Java, JavaScript, and Node.js • Strong experience with SQL, PostgreSQL, and MongoDB • Experience with Google Speech-to-Text and Text-to-Speech services • 4-year bachelor’s degree • Badge completion is required • Experience managing and guiding developers or staff

🏖️ Benefits

• Annual incentive program eligibility • Medical, dental, and vision • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off