Principal Architect, Azure Solutions

🕒 December 18, 2025

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TTEC Digital

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Actively collaborate with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making • Lead technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implications • Lead large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients • Decompose large-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks • Delegates technical tasks to other team members for multi-workstream projects of large scale and high complexity • Provide project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams • Collaborate with the project team and internal leadership on potential solutions and mitigation approaches, and participate in client communication at the sponsor level • Architect, design and set standards for highly complex solutions using a variety of technologies, platforms, and integrations

🎯 Requirements

• 5+ years of experience with Agile delivery and is adaptable as required to methodologies within the client environment • 5+ years’ experience leading consulting projects for large clients with eight or more of the following types of projects, and is considered a go-to source of knowledge for others: Azure Compute (PaaS & Containers), Data Stores: Fit-for-purpose selection, Messaging & Events, API Design & Management, Integration & APIs, AI & Search, SDLC/DevOps/Platform Engineering, Performance & Scalability/Reliability & Release, Identity & Access (Application-centric), Monitoring & Observability, Documentation & Leadership • 5+ years’ experience leading consulting projects for large clients with six or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Design patterns and architectural concepts, .NET Core, C#, Front-end development tools (Angular, React, Blazor, or comparable), ORM - Entity Framework/Dapper, Data storage – relational and non-relational, DevOps automation: CI/CD & IaC, Visual Studio and source control: GitHub/ADO, Git and pull requests (e.g. gitflow), Automated tests, Scrum/Kanban/Agile, • Experience contributing to user stories and backlog content, including task management and progress visibility • 4 or more Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications. AZ204, AZ400, and AZ102 highly recommended. • Outstanding ability to present to clients in a business-focused, impactful, and persuasive manner • A proven, repeatable track record of successful large-scale project delivery

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.

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