Associate Director, CRM Software Engineering – Patient Access

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Develop and plan all CRM platform implementations, as it applies to all phases of the software development lifecycle. • Leadership role in the technical design and implementation of CRM platform solutions • Participate in all aspects of the System Development Life Cycle (SDLC) • Works with all UBC technology units and affiliates as appropriate, in the design and implementation of technical solutions and capabilities. • Participate in the design of UBC’s infrastructure and software development environments. • At times, may be required to participate in the support of UBC’s infrastructure, including troubleshooting and upgrades. • Develops and maintains a “team based” software development environment. • Recommends and implements tools associated with team-based software development. • Participates in the demonstration of technical capabilities to UBC technical, operations, and client stakeholders as needed. • Develop and measures application development practices. • Responsible for resource management across all platform development resources. • This is an internal technical-facing role to ensure the delivery of software solutions to meet and exceed client requirements. • Stakeholder Management: The capacity to translate complex business goals into actionable system architecture. • Change Management: Guiding smooth user adoption and continuous improvement to ensure teams use the system. • Supervisory Responsibility: Software Development Managers, Software Architects, Software Development Engineers, Software Development Engineers in Test.

🎯 Requirements

• BS degree in Computer Science, Information Systems, or related fields, or an equivalent combination of education & experience. • Minimum of 10 years of software development oversight working in a technical environment & a minimum of 3 years of people leadership experience. • Dynamics 365 Mastery: Deep knowledge of working with Customer Engagement (CE) modules, specifically D365 Sales, Customer Service, and Marketing. • Integration Capabilities: Understanding of how to bridge Dynamics 365 with third-party software, legacy systems, and Microsoft Azure cloud services. • 3 years of experience with Power Platform & Dataverse: Proficiency in building custom apps, automated workflows, and virtual agents using Power Apps, Power Automate, and Microsoft Dataverse. • Must have a working knowledge of software architecture and design patterns • 5+ years’ experience working in the Microsoft Azure Cloud. • Must be detail-oriented and able to take a job to a successful conclusion. • Must have excellent interpersonal, verbal, and written skills and be able to perform multiple tasks. • Ability to effectively communicate with both technical and non-technical individuals. • Must be flexible with work hours. • In-depth knowledge and hands-on experience with all phases of an SDLC. • Excellent application documentation skills. • Solid understanding of Agile software development principles. • Extensive working knowledge of the Microsoft .NET stack, including but not limited to Microsoft Visual Studio, TFS/Azure DevOps, Visual Basic or C#, Web-Based Development Frameworks (such as ASP.NET, WebForms, MVC, Angular, Node.js) and Web Services/API development. • Extensive working knowledge with Relational Database Management Systems, especially Microsoft SQL Server or Oracle.

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match • Tuition reimbursement (after 90 days of employment) • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short-term disability (after 90 days of employment) • Long-term disability • Life insurance • Discount programs