Senior Partner Solutions Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70.9k - $89.5k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Serve as the primary post-sale point of contact and strategic advisor for assigned partner accounts • Build deep, long-term relationships based on trust, transparency, and shared goals • Develop understanding of each partner’s business, KPIs, and growth strategies • Champion partner success through regular touchpoints, planning sessions, and business reviews • Own account growth and retention, contributing to increased ARR for WEX • Identify and close upsell and cross-sell opportunities • Lead the renewal process and demonstrate partner value • Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps • Support and influence deals with partner teams and internal stakeholders • Guide partners through best practices and advanced product features • Develop enablement plans supporting partner-specific business outcomes • Drive product utilization, adoption, and churn prevention • Own escalations and partner satisfaction • Coordinate with Product, Tech, Service, Compliance, Legal, and other internal teams to resolve concerns • Identify friction points and proactively address them with cross-functional teams • Develop executive- and field-level relationships • Share product updates, enhancements, and news • Gather and communicate customer feedback to influence product direction and service improvements • Represent the partner voice within WEX • Maintain accurate partner status, activity, and opportunity records • Monitor and report satisfaction, renewal, and revenue expansion metrics • Contribute to partner success strategies, playbooks, and best practices • Maintain internal partner knowledgebase documents • Perform other duties as assigned to meet business needs

🎯 Requirements

• Minimum 5+ years in partner management, account management, customer success, or account management experience • Bachelor’s degree or equivalent relevant experience • Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct Billing preferred • Strong understanding of Savings & Spending and COBRA regulatory requirements • Proven track record of managing strategic relationships and driving account growth • Experience with renewals, negotiations, expansions, and achieving retention and revenue targets • Excellent communication, presentation, and relationship-building skills • High accountability mindset and ability to take ownership, deliver results, and build trust • Ability to work cross-functionally and manage multiple priorities independently • Proficiency in CRM and client engagement platforms, such as Salesforce • Strong relationship-building skills with the ability to influence stakeholders at all levels • Excellent communication, problem-solving, and organizational skills • Comfort working in a fast-paced, cross-functional environment • Solid business and financial acumen • Experience applying artificial intelligence or machine learning tools to support data analysis, modeling, or automation is advantageous

🏖️ Benefits

• Health, dental, and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Commission eligibility for most sales positions • Quarterly or annual bonus eligibility for non-sales roles

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