Sales Engineer – Public Sector

🔥 50 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $188k - $282k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Sales Engineer

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Conduct technical and business discovery sessions, AI readiness assessments, tailored demos, and proofs of value • Translate AI/ML capabilities into business-focused narratives for audiences ranging from IT to the C-suite • Own technical engagement throughout the sales cycle, from qualification and design through pilot execution • Architect secure, scalable solutions using Zendesk APIs, middleware, telephony systems, and cloud platforms • Collaborate with Sales, Product, Engineering, Customer Success, and other cross-functional teams • Use analytics and AI performance metrics to demonstrate ROI and inform continuous improvement • Drive AI adoption through value realization initiatives and promotion of new AI capabilities • Build expertise in AI, automation, CX, and ES technologies and share market insights

🎯 Requirements

• 5+ years of presales experience, including traditional Solutions Consulting or equivalent developer, customer engineer, Forward Deployed Engineer, or Technical Account Manager experience • Experience designing and executing customer pilots and proofs of concept • Ability to conduct basic ROI discovery and use standardized TCO/ROI templates • Understanding of AI technologies including LLMs, ChatGPT, NLP, and MCP automation frameworks • Expertise in one or more of CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware • Strong analytical and storytelling abilities • Excellent interpersonal, communication, presentation, and writing skills • Working knowledge or awareness of Federal, State, Local, and Education compliance requirements is strongly desired, including HIPAA, CJIS, FERPA, or FedRAMP • Bachelor's degree or equivalent work experience; graduate degree a plus • Willingness and ability to travel as required

🏖️ Benefits

• OTE range of $188,000.00-$282,000.00 with an 80/20 base/commission pay mix • May be eligible for bonus, benefits, or related incentives • Flexible remote work for part of the week • Hybrid way of working with opportunities to connect, collaborate, and learn in Zendesk offices • Reasonable accommodations for applicants with disabilities and disabled veterans