Software Support Engineer

April 28

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Abarca Health

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A different kind of PBM on a mission to make healthcare seamless & personalized for everyone. #PBMAwesome

Pharmacy Benefit Management (PBM) • Health Business Intelligence • Health Information Technology (HIT) • Medicare • Medicaid

501 - 1000

Description

• Debug and administer diagnostic analysis of cases reported by clients, and be able to propose, and in some cases, implement solutions to mitigate them. • Answer internal and external customer questions, as needed, regarding Platform’s functionalities, error messages, etc. • Troubleshoot and document replication steps for complex technical issues, while collaborating with the Development and operational teams to ensure resolution. • Collaborate with analysts and designers in the development group to initiate new software solutions, applications, and/or tools. • Analyze business operations in order to educate and assist users in employing systems for improving practices. • Maintain frequent communication with peers and IT teams to upkeep awareness of issues or changing processes. • Ensure procedural documentation remains current, correct, and relevant. • Answer incoming support tickets, calls, or emails in a professional manner and triage them accurately. • Provide advanced platform support after normal work hours when necessary. • Participate in appropriate continuing education, committee, and meetings as may be requested or required by their immediate supervisor.

Requirements

• Bachelor’s or Master’s Degree in Computer Engineering, Computer Science, Technology, or related field (In lieu of a degree, equivalent relevant experience may be considered.) • 3+ years of experience in IT operations, Development, or related technology field. • Experience in SQL Server, NET Framework, ASP .NET, C#, HTML, JavaScript. • Experience with Web and Windows Applications architecture and Microsoft programing. • Excellent oral and written communication skills. • Experience with CMS and HIPPA guidelines.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service