Sales Operations Manager, Partner Operations

March 13

ActiveCampaign

WebsiteLinkedInAll Job Openings

Helping over 180,000+ businesses meaningfully engage with their customers with Customer Experience Automation (CXA).

email marketing • marketing automation • sales automation

1001 - 5000

Description

• Partner with leadership to define and execute Channel/Partner strategy, policies, processes and business system requirements. • Work with Sales Operations, Finance, and other go-to-market teams to drive the forecasting and planning process for the Channel/Partner team. • Provide visibility into the health of the business and timely performance tracking through dashboards and business reviews. • Drive the end-to-end process to analyze large and complex sales performance data to identify patterns, uncover opportunities and guide strategic recommendations related to how we can optimize revenue. • Develop and maintain regular reports and dashboards, with support from the business intelligence team, to track KPIs and provide visibility into sales performance at different levels (individual, team, region, etc.). • Power operational efficiency and productivity with continuous tools and process improvements. • Collect, consolidate, and analyze sales data from various sources. • Use data analysis techniques to identify market trends, patterns, and insights that can drive sales performance improvement. • Document ROEs, SOPs and initiatives, and ensure relevant processes and documents are updated in internal systems. • Provide overall support and departmental coordination for Channel/Partner team inquiries, ad-hoc requests and projects.

Requirements

• 7+ years of sales or revenue operations; preferably with SaaS experience • 2+ years of working with Partner teams; with a deep understanding of these programs and types of sales partnerships (ex: channel, affiliate, referral) • Advanced skills in MS Excel; Comfort with BI tools (Looker, Tableau, etc.), SQL knowledge preferred • Strong analytical thinker with an outcomes-oriented approach to sales and sales operations. • Understanding of business fundamentals and experience with managing key metrics for sales success • Ability to think strategically, analyze, and interpret market and sales cycle information • Exceptional project management and communication skills, intellectual curiosity, and strong attention to detail • Experience communicating the right level of information to executives and cross-functional teams at the right cadence • Highly organized self-starter who enjoys driving business impact and operational efficiency • Collaborative team player who is effective partnering cross functionally, across multiple different time zones • Comfortable working in a fast paced environment and dealing with ambiguity. • Display professionalism and confidence in challenging situations. • Flexible and open to changing priorities, and managing multiple tasks simultaneously within compressed timeframes.

Benefits

• Comprehensive health and wellness benefits that includes a High Deductible Health Plan (HDHP) fully covered by ActiveCampaign, complimentary access to telehealth and tele-mental health resources, and a complimentary membership to Calm • Open paid time off • Generous 401(k) matching program with immediate vesting • Quarterly Path Perks with options for commuter and lunch benefits (for those reporting to a Hub), or a remote home office stipend • After five years of service, you’ll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus