Senior Analyst, Onboarding Operations

April 26

Airwallex

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Empowering businesses to grow beyond borders

Fintech • Card • Business Account • API • Multi-currency Wallet

1001 - 5000

Description

• Identify opportunities to improve Onboarding Operations driving prioritized initiatives from ideation to execution • Pressure test existing procedures to manage risk throughout customer life cycle • Coach and develop KYC operations, handle complicated KYC cases • Become a subject matter expert in KYC, analyze onboarding and customer data to drive operational efficiencies • Work closely with Compliance and Product stakeholders to address compliance gaps

Requirements

• Bachelor’s Degree or equivalent • 4-6 years of experience in operations • 1+ years of experience managing a team and providing feedback/coaching to individuals • Prior experience at a bank, fintech, or AML/KYC is preferred • Self starter attitude who is not afraid to get into the details • Excellent project management skills • Strong communication and stakeholder management skills • Strong analytical and data visualization skills, SQL and Looker experience is a plus • Comfort with ambiguity in a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed startup is also a plus • A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change • Experience or comfort working in a global environment

Benefits

• Offers Equity • Offers Bonus