Customer Success Agent - Trax Retail

April 3

Alia Services

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Disrupting hiring & people development within LATAM, bringin long-term and superior value.

hiring • hr administration • development • remote work • payroll

201 - 500

Description

• Responsible for handling customer service calls as the biggest percentage of daily tasks • Provide quick resolutions and clear instructions using Trax Retail data applications • Work collaboratively with remote teams and the data team • Exceptional ability to read, write, and speak in English fluently for effective communication in a retail-industry setting

Requirements

• 2 years of customer service experience handling voice, chats, emails, or any other non-voice support channel • Strong grasp of reading and writing in the English language • Excellent written skills regarding software applications, mobile applications, user navigation, and versions of releases • Attention to detail and excellent knowledge of documentation and structuring instructions • Proficient with MS Office, experience in Jira or other project management software, and/or experience with software to author/proof/edit software preferred • Foundational understanding of retail, retail distribution, and/or retail merchandising • Comfortable analyzing data, asking questions, and seeking solutions • Highly organized, ability to manage multiple priorities simultaneously • Collaborative attitude in planning and working

Benefits

• Full time positions with potential for overtime • 100% remote positions • Competitive compensation package • Inclusive, fast-paced exciting environment offering accelerated professional growth • 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs • Opportunities for cross-functional development