ANKA
The all-in-one African solution to sell everywhere, ship better and get paid faster internationally & locally.
E-commerce • Mode • Art • Artisanat • Consulting et services
11 - 50
💰 Seed Round on 2022-01
Customer Success Manager
March 29
ANKA
The all-in-one African solution to sell everywhere, ship better and get paid faster internationally & locally.
E-commerce • Mode • Art • Artisanat • Consulting et services
11 - 50
💰 Seed Round on 2022-01
Description
• Be accountable for a dedicated seller portfolio • Upsell Anka’s different solution: Anka Shipping, Anka Pay, and Anka Marketplace • Reply within the required response time and qualitatively to the sellers on our CRM (at least 40 tickets per day) • Hold Bi-weekly webinars
Requirements
• +3 years proven experience as a Customer Success Manager • Work already with a CRM (Intercom, salesforce etc) • Excellent communication skills (written and spoken in EN and FR) • Fluent with Excel, PowerPoint, Word • Data oriented • Problem solving • Empathic and a good listener • Teamwork and collaboration
Benefits
• Competitive salary • Ivorian Long-Term contract or consultancy contract • Health expenses coverage for you and your family • Significant Employee Stock option plan • 30 days paid holidays per year • Teamwork, Determination, Accountability, Curiosity culture
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