Customer Support Frontline Specialist (Remote, Graveyard)

April 26

Anytime Mailbox

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Cheers for 10 years! 🔟🎂 Here's to an incredible decade of top-notch virtual mailbox service and customer support 🥂🧡

Virtual Mailbox Software • Real US Mailbox Address • Digital Mailbox Software • Coworking Mailbox Software

51 - 200

Description

• Serve as the frontline phone and chat support for customers, providing efficient resolutions to their challenges • Respond promptly to customer inquiries, offering effective solutions and alternatives • Document interactions and resolutions in our ticketing system • Collaborate with internal departments for the prompt fulfillment of customer needs • Prioritize platform enhancements with the leadership team for continuous service improvement • Escalate complex issues to higher-level support or management when necessary • Improve processes to address complaints, prevent recurring issues, and enhance customer satisfaction • Analyze customer data to identify patterns and make data-driven recommendations • Monitor and track open tickets, ensuring timely resolutions for customers • Engage actively with customers to build relationships, understand their needs, and communicate the value of our services • Build strong relationships, exceeding customer expectations • Interact with customers via calls, tickets, chat, and more as needed • Provide comprehensive training and personalized support to empower customers for success • Maintain accurate records of customer interactions for reference and reporting

Requirements

• At least 3 years experience in customer support or related roles is highly preferred • Excellent communication skills, both written and verbal • Strong problem-solving and critical thinking abilities • Empathetic and patient demeanor when dealing with challenging situations • Ability to multitask and prioritize effectively in a fast-paced environment • Detail-oriented with strong organizational skills • Tech-savvy with the ability to learn and navigate various software platforms • Proven ability to work independently and as part of a team • Flexibility to adapt to changing schedules and work demands • Familiarity with remote work arrangements and the ability to maintain productivity in a home office setup • Availability to attend training sessions and work during the specified work hours • Fluent in English (both spoken and written)

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service