Customer Success Manager

April 24

Appspace

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Discover the easiest way to reach your workforce - at work, at home, or on the go.

IPTV • video walls • kiosks • room booking • dashboards

201 - 500

💰 Private Equity Round on 2019-12

Description

• Guide customers through their entire interaction with Appspace, from adoption to satisfaction to retention • Check in regularly with your customers to help them through software updates or account changes • Drive subscription renewal and expansion • Ensure customers are getting the most out of the platform by telling them about new features and updates, sharing new use cases, and offering insights and reports • Advocate for your customers with open discussions • Strive to learn new things by consulting co-workers across teams for challenging customer questions • Escalate support tickets and give regular status updates to your customers • Deliver and arrange training sessions for users • Be an active team member

Requirements

• 3-5 years of professional work experience (post-undergraduate) in business development, account management or sales role with emphasis on customer support, satisfaction, retention, and sales • Preferred experience in the software (SaaS) industry • Preferred degree in Business, Computer Science, Information Technology or a related discipline • Familiarity with Salesforce, as well as generally technically adept • Great communication, interpersonal and organizational skills • Strengths in self-motivation, multitasking and proactiveness • Ability to collaborate with coworkers across teams • A passion for creating work experiences people love

Benefits

• Competitive salaries • Medical, dental and vision coverage • Disability coverage • Employer paid life insurance • Mental health resources • 401(k) plan • Fully paid parental leave program • Generous PTO • Flexible work schedules • Remote work opportunities • Paid company holidays • 1/2 Day Fridays • Appspace Quiet Fridays (No non-essential internal meetings scheduled) • A casual dress work environment