Senior Customer Success Manager

March 19

Bloomreach

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The World's #1 Commerce Experience Cloud

Digital Experience • DXP • Content Management • Merchandising • Search

501 - 1000

💰 $30M Debt Financing on 2022-10

Description

• Build long-term relationship with clients • Act as a trusted advisor & industry expert • Ensure value delivery to clients • Educate clients on industry best practices • Run success planning and status sessions • Identify risks and manage 'path to green' • Discuss Content and Discovery pillars

Requirements

• 4-7 years in B2B and/or B2C SaaS in online retail/e-commerce analytics, marketing • In-depth knowledge of business and business trends • Experience leading teams and projects • Familiarity with emerging sectors such as online analytics, marketing automation, data science • Ability to understand and use analytical concepts • Understanding of technology around marketing cloud solutions

Benefits

• Health care including medical, dental, and vision insurance • 401k plan with employer contribution • Flexible working hours • Remote-first work environment • Company events and volunteering opportunities • Employee development programs and education budget • Employee assistance program • Subscription to Calm app • Extended parental leave • Restricted Stock Units or Stock Options • Company performance bonus • Employee referral bonus • Work anniversaries celebration