Senior Partner Support Specialist

April 12

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BrightSign LLC

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The global market leader in digital signage media players. For tech support, please email support@brightsign.biz.

Solid-state digital signage media players

51 - 200

💰 Private Equity Round on 2021-10

Description

• Act as the main point of contact for partner inquiries, providing prompt and effective assistance • Troubleshoot technical issues related to BrightSign products and services • Assist partners with product onboarding, training, and implementation • Collaborate closely with internal teams to address partner needs and escalate issues when necessary • Maintain accurate records of partner interactions and transactions using Zendesk • Uses metrics to make data-driven decisions for the benefit of partners and the company • Be a mentor to junior support agent in the team

Requirements

• Bachelor's degree in engineering, computer science or similar • Experience working with enterprise IT systems and networking • Familiar with languages such as Typescript/JavaScript and Python • Strong understanding of HTTP, REST and familiarity with distributed systems architecture • 5 plus years of professional experience in a customer-facing role or partner engineering role • Self-motivated, can work both at a strategic and tactical level on projects and is results-driven

Benefits

• Remote position • Ideally located in Central or Eastern Timezone