Customer Success Manager
March 16
🇨🇦 Canada – Remote
💵 CA$75k - CA$90k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success + Account Manager
Description
• Owning customer performance end-to-end, from onboarding to renewal • Leading and coordinating launches of new customers across Canada and the United States • Collaborating with partners in product and support to identify new ways to solve customer issues and unlock maximum value • Contributing to the vision for the customer success function at Caribou (structure, resourcing, training, reporting, processes, etc.) • Helping to implement ‘best-in-class’ customer success processes • Contributing to the development of the entire customer success team and culture at Caribou as a whole • Turning ambiguity into repeatable systems that enable efficient and effective scaling (building playbooks, mapping the customer journey, implementing tools that drive efficiency, etc.)
Requirements
• 2+ years of managing customer accounts or relationships (bonus for consulting, high-growth startup, or home/healthcare experience) • Experience working with senior or executive level customers • A strong grasp of Customer Success fundamentals and principles • Track record of driving results and building great relationships with customers and teammates • A knack for problem solving and finding practical solutions to otherwise ambiguous problems • Growth mindset and a passion for learning new things • Excellent communicator (written and verbal) • Low ego team player with an exceptional work ethic • Elite organization and attention to detail • Driven by a cause that can truly make a difference • Nice to have (but not required!): Experience with SaaS products and lifecycle • Basic SQL
Benefits
• $75,000 - 90,000 CAD salary • Performance bonus • Stock Options • Remote first workplace • Generous PTO policy • Summer Half-days on Fridays • Opportunity to impact the trajectory of a fast growing, purpose-driven tech company • Equal Opportunity Employer
Apply Now
