Customer Success Representative

March 19

Prospect (tryprospect.com)

WebsiteLinkedInAll Job Openings

Prospect lets you exceed your sales targets faster than ever before by helping you find highly accurate and targeted B2B leads.

2 - 10

Description

• You will be helping us full-time with customer support and success. This includes doing things such as: - Prioritizing support tickets and answering them as soon as possible - Hopping on Zoom calls to diagnose problems and educate users - Working directly with Engineering to funnel customer feedback and requests - Analyzing daily usage metrics to better understand users - Taking actionable steps to engage accounts based upon user engagement - Creating Intercom campaigns to engage and educate users - Working closely with Sales to help achieve cross-functional goals (onboarding, training, renewals, etc) Since you will be the face of our company to customers, you will also: - Update knowledge base and make training videos - Help shape our roadmap based on customer feedback - Regularly update internal company wikis

Requirements

• 1-2+ years of customer support and account management experience • Technical chops (you can learn technical troubleshooting concepts quickly) • Great e-writing skills (you can clearly and cleanly communicate over email, Slack, chat, etc) • High level of organization and self-motivation BONUS NICE-TO-HAVES: - Past remote work experience - Worked at a startup or a SaaS company before - Experience with Salesforce (CRM) and Intercom (or similar tools) - Familiarity with Chrome Extensions

Benefits

• Salary: $45,000 - $50,000 US dollars per year • Freedom to try new things (help people the way you want) • Ability to work fully remote from anywhere in the world • 4 weeks paid time off • Work remotely full-time • Be part of a small team doing big things in an independent work environment • $1,500 annual continued learning budget (for books, courses, and self-improvement) • $1,000+ annual travel spending allowance (money to spend during your vacation) • Benefits (health, dental, etc) through our company HSA (for people living in Canada)