Customer Success Representative

March 18

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Jobber

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Award-winning job tracking and customer management software for home service businesses.

Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM

501 - 1000

Description

• Reporting to a Manager, Customer Support, the Customer Success Representative will work directly with other teams and stakeholders to ensure our users receive the best experience possible • Respond to questions and requests from new and existing customers via phone, live chat, and email • Participate in on-boarding new users, support current customers, host webinars, reach out for feedback, and maintain documentation • Build a knowledge base of FAQ’s and document all feedback and recommendations from customers • Be a liaison for customer feedback to product and technical teams

Requirements

• Ultimate people person • Agile and adaptable problem solver • Empathetic to customer journeys • Strong and confident communication skills • Incredibly reliable and confident with technology • Available to work non-standard shifts as required

Benefits

• Extended health benefits package with fully paid premiums for both body and mind • RRSP matching • Stock options • Support for breaks including vacation, rest and recharge, birthday off, health days, parental leave top-ups • Opportunity to work in a $400-billion industry • Dedicated Coaching and Development function