Customer Success Manager

April 5

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CleverTap

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Thousands of brands in over 100 countries use our retention & growth platform to improve LTV and retention dramatically.

User Retention • Personalization • Marketing Automation • Mobile Apps • Mobile Analytics

501 - 1000

Description

- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans) - Develop an intimate understanding of your customers’ businesses, conduct health checks - Develop a network of champions within each account through education, coaching, and strong influencing skills - Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews - Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals - Be an expert on trends and best practices for digital marketing and analytics - Enlighten our customers with insights gleaned from their own data and industry trends - Ensure customers get maximum value from CleverTap by leveraging full platform functionality - Liaison between your customers and all the internal teams - Handle customer concerns with confidence, putting them at ease.

Requirements

- Graduation - B.E (Any stream) / B.Sc (IT) - Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience - Strong technical aptitude, can confidently project manage a technical project with many moving pieces - Proficiency in English and Spanish - Experience in SaaS - Post-Graduation - MBA – Marketing, PGDM, Diploma courses in Digital Marketing

Benefits

• Be a part of a global growth stage startup • Work in a fast-paced, dynamic environment where your contribution matters • You are passionate about technology and its impact on the high growth mobile technology space • Innovate at scale, with learning opportunities