Customer Success Manager, Mid Market

January 24

Deputy

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Make a difference to the lives of shift workers around the world

Intelligent Scheduling • Accountability • Attendance • Integration with Payroll • Compliance

201 - 500

Description

• Manage the success for a portfolio of high-growth mid-market customers • Enable customers to accomplish their desired business outcomes • Become a trusted advisor to clients • Identify new ROI and adoption opportunities • Work closely with Sales, Product, and Marketing • Prevent churn, handle escalations, and drive success • Leverage data to identify trends and opportunities • Be a trusted advisor on Deputy and workforce management • Increase key metrics like Adoption, NPS, and NRR • Represent customer feedback and issues internally • Support implementation and renewals • Collaborate on internal projects to better meet customer needs

Requirements

• 3+ years of customer-facing experience • Experience in a B2B customer success or relationship management role • Bachelor's degree or relevant work experience • Passionate about being the voice of the customer • Comfortable working cross-functionally • Ability to think strategically and creatively • Comfortable testing new approaches • Excellent written and verbal communication skills • Strong technical aptitude • Previous use of Salesforce or similar CRM system • Ability to travel as needed

Benefits

• Highly collaborative working environment • Flexible co-working space in central London at Uncommon Liverpool St • Free happy hours, afternoon tea, networking, and professional events • Employee stock ownership from Day 1 • Employee pension matching programme • Private health and dental insurance • Paid parental leave to support you and your family • Flexible holiday time, including 2 celebration days per year for those special moments • Work from home stipend to help you get set up and succeed from home