Customer Experience Chatroom Operator

March 15

Drips

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Drips helps companies engage with their consumers more effectively through AI-powered, conversational outreach.

Lead Follow-Up • Lead Qualification • Transfers • SMS for Business • Conversational Outreach

51 - 200

💰 Venture Round on 2021-10

Description

• Quickly and accurately respond to inbound messages via chat room • Create appropriate responses to consumer inquiries • Maintain 98%+ accuracy in responses • Maintain 60 replies/hour rate • Escalate conversations when needed • Document frequently asked questions • Add relevancy to canned responses • Must have exceptional attention to detail and professionalism • Education: High School or equivalent, college degree a plus

Requirements

• Experience in a Customer Service Chatroom environment • Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans • Professionalism in all interactions • Advanced typing skills • Good grammatical, spelling, and logic skills • Exceptional verbal, communication, and written skills • Reliable with strong internet/WiFi

Benefits

• Full-time role • Eligible for Drips benefits program • 24x7 staffing with candidates needed for all time slots