Operations Technology Customer Support Associate

May 8

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Dynatron Software, Inc.

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Dealership Fixed-Ops profit maximizing solutions that integrate Technology, Data Analysis, and Coaching Expertise

Service Advisor & Tech Management • Service Pricing • Effective Labor Rate Improvement • Fixed-Ops • Price Optimization

51 - 200

Description

• Develop in-depth understanding of the software products • Complete assigned tasks generated from internal and external customers • Maintain effective task notes • Be the first line of investigation for issues • Actively work to increase usage for all existing customers • Follow processes and instructions given verbally or through documentation • Other duties and special projects assigned or approved by the Operations Support Manager

Requirements

• Professional verbal and written communication skills • Ability to type 30 wpm and be well organized • Strong working knowledge of Microsoft Windows and Microsoft Office applications • Ability to learn new software applications quickly and be comfortable working on diverse types of computer programs • 1-2 years dealership service department experience or automotive industry experience preferred • Ability to multi-task with detail and goal-oriented work methodology • Analytical skills with knowledge of measurement processes • Ability to work independently and manage multiple tasks accurately in a fast-paced environment with minimal supervision • Strong customer service, verbal and written communication, and interpersonal skills • Ability to adapt to each individual call and handle customer calls efficiently and effectively

Benefits

• Excellent benefits including health, dental, and vision insurance • Stock options • Work from home and flexible scheduling depending on job requirements • Professional development opportunities • 9 paid holidays • 15 days PTO • Home office setup support for remote employees • Branded clothing as an official welcome to the team