Mangomint
Next-generation software for salons and spas, helping them reduce overhead costs and modernize the client experience.
11 - 50
💰 $13M Series A on 2022-12
Customer Support Specialist (Hawaii)
May 3
Mangomint
Next-generation software for salons and spas, helping them reduce overhead costs and modernize the client experience.
11 - 50
💰 $13M Series A on 2022-12
Description
• Responding to customer support messages from customers primarily through chat but also over a phone call at times • Continually increasing Mangomint product knowledge to provide expert-level answers and service • Being available on some evenings and weekends (This person will cover support on the weekend every 3 weeks.) • The opportunities and growth potential that come with a start-up, as well as the sometimes unpredictable hours (We’re a quick-growing company and a small team, so urgent things come up sometimes, especially in support, so we may need last-minute help here and there.)
Requirements
• You live in Hawaii and are able to work regular HST business hours • You have a minimum of 1 year of experience in a software support position • You have an ability to learn incredibly quickly and an “I’ll figure it out” attitude while also not being afraid to ask questions • You’re independent and have the ability to work well autonomously and with a team • You enjoy working on difficult-to-solve problems, even if it’s in a stressful situation at times • You have a LOVE for talking with people from all walks of life and ability to always be respectful and kind, no matter what • You are a skilled communicator through writing (Writing is a HUGE part of this role so we need this person to be able to communicate really well through writing.) • You having experience with salons and spas (or beauty & wellness in general) would be incredibly helpful
Benefits
• Unlimited PTO • Generous monthly wellness budget for gym memberships, yoga, spas, etc. • Premium subscription to the Calm app • Health, dental and vision insurance • Lots of opportunities for career and personal growth • Remote work • Competitive compensation • Supportive environment with fun and respectful culture • 401k (no matching…yet)
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