Customer Care Representative - Call Center
April 26
Description
• This role supports our TX market | Ideal candidates will be physically located in markets: Austin | Plano | San Antonio | Houston | Dallas. This role supports via a remote setting (WFH). Flexibility if technical errors to work from a physical location • Respond to and resolve customer questions, requests, and complaints via phone, email, chat • Serve as a patient and company advocate, educator, and ensure patients are serviced promptly with empathy • Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner • Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State • Maintain an understanding our cannabis-based therapeutics, and services provided by the Company • Educate patients on the processes of registration, renewals, lost registration documents, etc. • Record specific requests, preferences, and notes concerning patient registration status using appropriate software • Maintain awareness of patient input and suggest changes to improve service or product • Maintain patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status • Maintain caregiver paperwork in accordance with the State, maintain tracking in system and communicating changes to physicians
Requirements
• Age 21 or over • High School Diploma or equivalent • Valid Government-Issued Photo ID • Customer focused orientation and a true desire to make every customer happy • 1+ year Retail/Customer Service experience • Proficient in Microsoft programs, Word, Excel, Outlook • Ability to work quickly, prioritize tasks and stay calm under pressure • Comply with Parallel’s current policies and procedures and applicable state and local laws
Benefits
• Employee discount • Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs • Balance and flexibility; paid time off, paid parental leave, flexible work arrangements • Tuition Reimbursement Programs • Pet Insurance • Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program
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