Customer Success & Sales Lead

March 15

Environmental Management Authority

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The Environmental Management Authority is committed to protecting and conserving the natural environment to enhance life

Develop and implement policies and programmes • Promote educational and public awareness programs • Establish and co-ordinate institutional linkages • Prevent and control pollution • Ensure conservation of the environment

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Description

• Lead Generation: Proactively identify and pursue potential customers through various channels. • Customer Acquisition: Develop and maintain a robust pipeline of qualified leads, and convert them into paying customers through effective communication and relationship-building. • Consultative Selling: Understand the unique needs and challenges of each prospect and tailor solutions that align with Ema’s products and services. • Product Demonstration: Conduct engaging product demonstrations and presentations to showcase the value proposition of Ema, effectively highlighting features and benefits. • Negotiation and Closing: Work closely with Ema internal team and negotiate pricing, terms, and contracts with clients to ensure mutually beneficial agreements are reached, while meeting revenue targets and quotas. • Customer Relationship Management: Foster long-term relationships with customers by providing exceptional customer service, addressing inquiries, resolving issues, and ensuring satisfaction post-sale. • Market Research: Stay informed about industry trends, competitor offerings, and market demands to identify new opportunities and adapt sales strategies accordingly.

Requirements

• Sales Experience: Minimum of 5 years of experience in B2B SaaS sales, with a proven track record of exceeding sales targets and quotas. • Knowledge of AI: Familiarity with artificial intelligence technologies, concepts, and applications, with the ability to articulate their value proposition to potential customers. • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex information and build rapport with diverse audiences. • Strategic Thinking: Strong analytical and problem-solving skills, with the ability to understand customer needs, identify opportunities, and develop tailored solutions to drive sales growth. • Negotiation Skills: Demonstrated ability to negotiate and close deals, with a keen understanding of pricing strategies, contract terms, and negotiation tactics. • Customer Focus: Customer-centric mindset with a commitment to delivering exceptional service and building long-term relationships with clients. • Adaptability: Ability to thrive in a fast-paced startup environment, with the flexibility to adapt to changing priorities, overcome challenges, and seize opportunities for growth.

Benefits

• Opportunity to work with a next generation AI technology • Founded by ex-Google, Coinbase, Okta executives and serial entrepreneurs • Well-funded by top investors and angels • Based in Silicon Valley with offices in Bangalore • Joining a dynamic team in a fast-paced startup environment