Customer Support Specialist (QBA - 0425241)
May 7
Description
• Address customer queries promptly and professionally, providing accurate information and solutions. • Utilize internal tools/systems to track project progress and manage submissions. • Assess project submissions to ensure compliance with internal standards and specifications. • Communicate effectively with customers and internal teams to resolve issues and queries. • Open CAD files and floor plans as requested by customers, demonstrating proficiency in architectural terminology. • Learn and adhere to internal policies, procedures, and standard operating protocols (SOPs). • Provide support to customers across the Asia-Pacific region, managing a moderate volume of inquiries.
Requirements
• Degree in Architecture or Interior Design is required. • Excellent command of English with strong communication skills. • Ability to grasp technical concepts and communicate effectively with customers and internal teams. • Pleasant demeanor with a customer-centric approach to problem-solving. • Proficiency in using internal tools/systems to track projects and manage submissions. • Willingness to learn and adhere to internal policies and SOPs. • Experience in customer service or a related field is preferred but not mandatory.
Benefits
• Fully remote work • Competitive salary • Part-time with the possibility of going full-time • Dayshift in the Philippines • Possibility to earn up to $2,000 monthly
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