Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
May 2
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
• Responsible for handling enrollment, benefits, and claims calls • Must be able to understand and empathize with customer needs • Must be able to resolve customer issues in a timely and efficient manner • Must have strong customer service skills • Must be inquisitive and have strong problem-solving skills • Responds promptly and professionally to customer inquiries via phone, email, or chat • Follows up with customers to ensure that their issues have been resolved to their satisfaction • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborates with other departments as needed to resolve customer issues • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times • Adheres to company policies and procedures • Meets or exceeds performance targets for related KPI’s • Performs other duties as assigned
• A graduate of any 4-year degree course • Previous experience in a customer service role • Good communication skills, both verbal and written • Proficient in using computers and various software applications • Amenable to work a night shift • HIPAA knowledge is a plus
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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