Customer Service Manager (Work from Home, Night Shift) - #33656

May 1

Apply Now

Get a free AI resume review

Manila Recruitment

WebsiteLinkedInAll Job Openings

Talent Guaranteed

Recruitment • Staffing • Outsourcing • Executive Search • Headhunting

11 - 50

Description

• Manage customer inquiries and support requests received through Intercom CRM. • Respond to customer inquiries promptly and professionally via email and/or phone calls. • Provide accurate information and assistance to resolve customer issues and concerns. • Collaborate with other team members to ensure seamless customer support. • Document customer interactions and maintain accurate records in our CRM system. • Identify opportunities for process improvement and contribute to enhancing the overall customer experience.

Requirements

• 3 - 5 years of proven experience in customer service management or a related field. • Proficient in both written and verbal English. • Ability to multitask and prioritize in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Proficiency in using CRM software, preferably Intercom and/or Zendesk. • Experience working in a remote or virtual customer service role.

Benefits

• Permanent position • Full-time / Direct Employment • Work-from-home • Monday to Friday: 8 AM to 5 PM Mountain Standard Time (inclusive of 1- hour break) • Technology, Information and Internet industry