Branded Sites Website Support Specialist

April 24

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Ylopo

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Ylopo is a next-generation Complete Digital Marketing Solution designed to help find more clients & build your brand.

Lead Generation • Real Estate • Marketing Technology • Search Marketing • Ad Tech

11 - 50

Description

• The primary responsibility of this role is to provide customer support, troubleshooting help to clients as they relate to clients’ branded website • Connect with clients via email, phone, text, and Zoom (video) • Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support • Develop great client relationships • Speak confidently and professionally with clients • Serve as subject matter expert for Ylopo branded websites • Learn the ins and outs of Ylopo product • Collaborate with onboarding, account management sales, billing, marketing, international, and technical teams on special projects/phone outreach campaigns as needed

Requirements

• Previous experience in a support, training, or customer service role • Professional manner • Consistent work habits and strong work ethic • Strong organizational skills and attention to detail • Ability to multitask, and work independently toward deadlines • Strong written and verbal communication skills, ability to work well in a small group setting • Positive demeanor, trustworthy character • Ability to take the initiative and see projects and tasks through to completion • Ability to understand and convey detailed information about our services and systems • Understanding of real estate and the real estate profession a plus, but not necessary • Strong phone skills

Benefits

• a commitment to personal development • guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company • excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts • team building events, team lunches/ happy hours, and other company wide events • a supportive, caring environment dedicated to continuous learning and growth.