Gemini is a next generation cryptocurrency platform that allows customers to buy, sell, stake, and store crypto.
501 - 1000
đź’° Venture Round on 2022-02
May 8
🇺🇸 United States – Remote
đź’µ $66k - $75k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
đź’ť Customer Support
Gemini is a next generation cryptocurrency platform that allows customers to buy, sell, stake, and store crypto.
501 - 1000
đź’° Venture Round on 2022-02
• Handle high priority customer requests • Act as a liaison between cross-functional Gemini teams and the customer to ensure issues are progressed and customers remain informed • Handle issue escalations from management as needed • Work with cross team department heads to ensure runbooks and procedures are accurate and up to date • Create process enhancements and workflow efficiencies, and manage any projects to completion • Occasional on-call weekend coverage with flexibility during the week • Review processes to ensure accuracy, efficiency, and scalability on a quarterly basis
• 3-4 years in a customer support capacity or equivalent • Passionate about providing great customer experience • Confident verbal communication and polished written communication • Experience administering and configuring Zendesk Support, Guide and Chat • Experience and comfort with solving complex problems from end-to-end • Comfort with flexible hours, including weekends, for comprehensive support coverage • Experience in financial services support and a regulated environment • Familiarity with Cryptocurrencies/Blockchain technologies • Basic understanding of Financial Markets and Trading
• Competitive starting salary • A discretionary annual bonus • Long-term incentive in the form of a new hire equity grant • Comprehensive health plans • 401K with company matching • Paid Parental Leave • Flexible time off
Apply NowMay 3
11 - 50
🇺🇸 United States – Remote
đź’µ $55k - $60k / year
đź’° $13M Series A on 2022-12
⏰ Full Time
🟢 Junior
đź’ť Customer Support