Account Manager - 100% Remote

April 12

Halborn

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Elite Blockchain Cybersecurity

blockchain • cryptocurrency • smart contract audit • Penetration testing • incident response

51 - 200

💰 $90M Series A on 2022-07

Description

• Execute high quality Quarterly Business Reviews (QBRs) • Build and maintain long-lasting client relationships to increase product adoption, prevent churn, and encourage referrals • Maintain accurate client information to provide day-to-day client support to other teams and address intermediate-level client inquiries. • First line of escalation from project management team (for clients) • Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors • Mine the existing accounts for new business possibilities and use available resources to drive account retention and growth • Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW • Make sure invoices are sent out and paid • Ensure accuracy of account information for both new and renewal deals and enter these transactions to generate billing invoices • Monitor current customer accounts for overdue balances, follow up with internal and external personnel for timely resolution of collection matters and billing disputes • Deliver customer satisfaction surveys • Ensure consistently positive customer experiences by overseeing service deliver • Act as a customer advocate within Halborn and report customer feedback internally to relevant teams • Share opportunities with clients for webinars, whitepapers, marketing collaborations/events

Requirements

• Exceptionally detail oriented • 1-3 years of experience working within the blockchain or cybersecurity industry • 2-4 years of experience in customer service or customer success position preferred • Experience working with brand image and promoting value through customer experience • Exceptional ability to communicate and foster positive business relationships • Experience using project management software, slack, telegram, discord are preferred. • Experience in managing a diverse group and training each according to company standards • Ability to establish milestones and keep all team members on task • Experience analyzing and optimizing the existing processes in the Customer Success department • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed • 3+ years minimum experience working in a SaaS, blockchain, or cybersecurity services companies • 5+ years of complex account management and/or project management experience • Self-motivated and independent • A high degree of emotional intelligence • Excellent professional communication abilities • Willingness to learn technical aspects of blockchain and cybersecurity • Willingness to work in an asynchronous environment

Benefits

• Full-time salary and equity • Unlimited vacation days • Company laptops • Opportunities for travel • Health Insurance dependent on the applicant’s country of residence but readily available