Sr. Client Success Manager

April 6

Included Health

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Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation$1. .$1

1001 - 5000

Description

• Our Client Success team is looking for a Sr. Client Success Manager with a strong record of managing enterprise clients. The ideal candidate will have successful experience delivering client satisfaction, developing strong client and consultant relationships, and retaining and growing revenue. This is a critically important role responsible for driving the success of our clients and members and will represent Included Health in a sophisticated, expert, strategic manner. • Our client relationships are dynamic and fast-paced, requiring CSMs to expertly navigate ambiguity and rapid change, deliver as expected and exceed when possible. The ideal candidate will have experience working with large strategic employer clients with a strategic and problem solving mindset. They must be comfortable rolling up their sleeves to get the job done, have a working knowledge of the healthcare ecosystem, be a strong team player and have strong communication and presentation skills. They will lead cross-team coordination and collaboration, and oversee project management within the client and internally.

Requirements

• 5 + years of experience in client success / account management related to benefits and healthcare • Corporate experience working at a navigator, digital health point solution, carrier/TPA, consulting firm, population health management firm, or related • Customer/client experience: Providing services to Fortune 500 clients or other large group plans • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm • Strong results orientation and track record of delivering complex projects that exceed client expectations • Growth mindset focused on retaining clients and creating opportunities to expand beyond current services • Personal accountability; own decisions, actions, and process needed to support healthy long term client relationships • Strong communication skills to articulate a compelling value proposition, deliver insights, and manage difficult conversations • Ability to analyze and interpret data to derive insights that support value delivery and value creation for clients • Experience using Salesforce and other using key account management platforms • Experience using Google Suite, Slack and ClientSuccess • Location: Flexible, with preference for major metro areas in the US

Benefits

• Comfort working at a rapid pace and with a high degree of autonomy, within a complex and changing work environment • Passion for the Included Health’s mission of raising the standard of health care for everyone, everywhere. • Willingness to travel (estimated up to 25%)