Account Manager

April 12

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Juristat

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Analytics, business intelligence, and workflow automation for improved patent prosecution

Big Data Analytics • Legal Research • Litigation Intelligence • Intellectual Property • Legal Tech

11 - 50

💰 $2.4M Venture Round on 2019-12

Description

• Cultivate and close opportunities within our existing customer base • Manage and negotiate customer renewals • Accurately forecast and manage expansion and renewal pipeline effectively • Manage a book of business with up to 100 accounts • Create strong rapport with customers within the book of business • Work closely with the assigned Customer Success Manager to ensure the customer is achieving their desired outcomes • Lead quarterly business reviews alongside the Customer Success Manager • Collaborate with the Product and Engineering teams to convey the software needs of our customers • Increase account penetration by involving new stakeholders and teams in the customer journey • Clearly demonstrate our ongoing value proposition and adoption progress to key executive decision makers • Become an expert in our product and in the patent process as a whole • Perform limited travel to conferences and on-site customer visits • Consistently meet and/or exceed quota

Requirements

• 2+ years in B2B SaaS Account Management (managing customer growth and renewals) • Proven track record of consistent quota attainment • Experience working with Executive level contacts in mid-market or enterprise accounts • Ability to turn your customers into raving fans and deliver an excellent customer experience • A self-starter who enjoys the fast pace of a high-growth startup environment • A critical thinker who has strong attention to detail and is well-organized • Proficient at leading technical presentations • Strong ability to learn difficult subject matter and convey it simply to prospects • Tech savvy with proficiency using platforms such as Salesforce.com, Hubspot, Salesloft, Excel, Powerpoint, and G-Suite • Experience with the patent industry or selling to law firms a plus, but not required

Benefits

• Remote position with no pressure to ever come back to the office • Flexible personal leave policy • Competitive salary • Medical, dental, and vision coverage • 401k with up to 4% company match • Professional development funding • Fun and flexible work environment