Customer Success Manager

April 12

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Juristat

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Analytics, business intelligence, and workflow automation for improved patent prosecution

Big Data Analytics • Legal Research • Litigation Intelligence • Intellectual Property • Legal Tech

11 - 50

💰 $2.4M Venture Round on 2019-12

Description

• Manage a book of business of up to 100 accounts • Understand the customer’s desired outcomes and ensure we are consistently achieving those. • Drive adoption of our products by serving as a technical subject matter expert, providing proactive guidance and best practices to customers • Respond clearly and rapidly to customer communications • Perform quarterly business reviews in partnership with the dedicated Account Manager • Maintain an ongoing cadence of communication with customer contacts, and expand engagement with new points of contact/key personas within the account • Identify opportunities for customer growth and collaborate with the dedicated Account Manager to bring those to fruition • Diligently record product feedback and feature requests and communicate those to the Product and Engineering teams • Create strong rapport with the day-to-day users of our systems and key stakeholders • Leverage internal systems to track key customer data and interactions • Provide a best-in-class experience for customers, and create surprise and delight within our customer base!

Requirements

• 2+ years in B2B SaaS Customer Success • Proven track record of strong retention and customer health • Experience working with mid-market or enterprise accounts • A self-starter who enjoys the fast pace of a high-growth startup environment • A critical thinker who has strong attention to detail and is well-organized • A genuine desire to help people and deliver best-in-class experiences • Strong ability to learn difficult subject matter and technologies and convey them simply to prospects • Tech savvy with proficiency using platforms such as Gainsight, Churnzero, Excel, Powerpoint, and G-Suite • Experience with the patent industry or selling to law firms a plus, but not required

Benefits

• Remote position with no pressure to ever come back to the office • Flexible personal leave policy • Competitive salary • Medical, dental, and vision coverage • 401k with up to 4% company match • Professional development funding • Fun and flexible work environment